‹ GEN 6.6.9 GEN 7.1 Application › GEN 7. COMPLAINTS HANDLING AND DISPUTE RESOLUTION GEN 7.1 Application GEN 7.1.1 GEN 7.2 Complaints handling procedures for Retail Clients Written Complaints handling procedures Resolution of Complaints Employees handling Complaints Complaints involving other Authorised Persons or Recognised Bodies Retail Client awareness Retention of records Systems and controls Outsourcing GEN 7.3 Complaints recording procedures for Professional Clients GEN 7.3.1 GEN 7.3.2 ‹ GEN 6.6.9 GEN 7.1 Application ›
