COBS 12.1.2 Core Information

Past version: effective from 21/10/2015 - 02/02/2020
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(a) In the case of a Retail Client, the information for the purposes of Rule 12.1.1(a) is:
(i) the name and address of the Authorised Person, and if it is a Subsidiary, the name and address of the ultimate Holding Company;
(ii) the regulatory status of the Authorised Person;
(iii) when and how the Client Agreement is to come into force and how the agreement may be amended or terminated;
(iv) details of fees, costs and other charges and the basis upon which the Authorised Person will impose those fees, costs and other charges;
(v) sufficient details of the service that the Authorised Person will provide, including where relevant, information about any product or other restrictions applying to the Authorised Person in the provision of its services and how such restrictions impact on the service offered by the Authorised Person; or if there are no such restrictions, a statement to that effect;
(vi) details of any conflicts of interests for the purposes of disclosure under Rule 3.5;
(vii) details of any Soft Dollar Agreement required to be disclosed under Rule 3.6; and
(viii) key particulars of the Authorised Person's Complaints handling procedures and a statement that a copy of the procedures is available free of charge upon request in accordance with GEN 7.2.11.
(b) In the case of a Professional Client or Market Counterparty, the information for the purposes of Rule 12.1.1(a) is the information referred to in Rule 12.1.2(a)(i) to Rule 12.1.2(a)(iv).